Other key areas where HiBob has supported Fresha include in standardising core workflows from onboarding to compensation cycles – crucial for managers to operate consistently across geographies, supporting payroll integration, operational alignment and by greater accuracy in data and reporting.
“ For Fresha, the outcome was never just about operations or improving administrative efficiency, which is why it’ s so good working with them,” says Edward.“ It was about leadership confidence – when data is clean, processes are structured and reporting is centralised, expansion becomes more controlled and predictable. That’ s where HiBob makes the real difference.”
Enabling strategic ambition
HiBob brings advantages to partners through centralisation, standardisation, faster reporting and real-time insight, as well as its automation capabilities. These, says Edward, are critical for bringing efficiencies to operational load.
“ We automate onboarding workflows, approvals, compensation cycles, reporting and more, all of which reduces dependency on spreadsheets and manual reconciliation,” he explains.“ For senior leaders that visibility is invaluable.”
“ In terms of automation, if you look at organisational performance, we also leverage AI capabilities to harness key performance data,” Edward says.“ This means leaders like Sharee and Kiran at Fresha can very quickly access and harness it to inform strategic decision making. That level of transparency is what enables confident expansion rather than reactive management.”
Key to this success is the close collaboration that both Fresha and HiBob have fostered. Edward explains that, to HiBob, real, measurable partnerships are critical to successful outcomes.“ It’ s the thing we do really well,” he explains.“ We work with our customers day and night to understand their goals, share their vision and ambitions and create a tangible support plan for every phase of the journey.”
“ Fresha is expanding, and we are ready to support them in scaling with greater structure and discipline. As growth continues, focus will shift to operational maturity – governance, visibility and workforce planning- to ensure people and infrastructure are an enabler of ambition.”
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