In the future, Diwakar believes these kinds of changes will take place in offices too, not just in the factories.
He believes that AI agents will handle far more work directly, communicating with agents on the other side of a transaction.
“ They will be talking to each other and resolving queries, without a digital interface, and getting rid of the disputes that exist,” he says.
It’ s a vision of agentic operations extended beyond one company’ s walls – agent talking to agent, across the entire value chain.
“ Similar shifts are already visible in customer service and software
“ There is no artificial intelligence without process intelligence”
Diwakar Singhal Global Business Leader for Manufacturing & High Tech Hardware Genpact genpact. com 9