HOIANA RESORT & GOLF hacking attempts . This technology provides faster response times than traditional monitoring methods .”
The emphasis on security reflects the particular requirements of casino operations . “ Our security needs exceed typical banking requirements because we process transactions continuously throughout the week ,” Ching explains .
Guest experience enhancement through technology Hoiana ’ s technology strategy includes a centralised membership concept that integrates guest data across all resort facilities . This system connects information from hotel stays , dining experiences , gaming activities , and golf course usage to create unified guest profiles , enabling personalised service delivery across the property .
“ The centralised membership concept is important for our resort ,” Ching explains .
“ We want to engage all the databases into a directory integrated with our core systems . Wherever guests engage in activities , whether in the buildings , playing golf , or dining , we understand their preferences . This allows us to target specific regions or groups of customers more effectively .”
The resort plans to further by using AI systems for guest engagement , building on successful deployments in other Asian markets . “ When guests reach certain thresholds on slot machines , the AI system will automatically send promotions or hotel vouchers to their mobile devices ,” says Ching . “ The AI already knows these are potential guests , so they can quickly accept offers and check in .”
The technology team is also evaluating tabletop ordering platforms , following successful implementations in Korean properties . This solution addresses specific operational challenges in international hospitality . hoiana . com 15