HOIANA RESORT & GOLF WATCH NOW
Hoiana Resort & Golf – Best Integrated Resort
“ Previously , we thought five-star hotels should have staff providing real-time service ,” Ching explains . “ However , with guests from multiple countries , training staff in multiple languages simultaneously is challenging . When we launched tabletop ordering tools , guests could view menu items in multiple languages and order directly through our POS system . This reduced miscommunication and wrong orders significantly .”
Future plans include implementing face recognition technology to replace physical membership cards , particularly in the casino operation . “ Each membership card costs a certain amount ”, Ching notes . “ When people visit our casino once and don ’ t return , that card becomes a waste . By implementing face recognition with mobile registration , similar to applying for an e-visa where you scan your passport with your face , we can create a certified profile on your mobile device . This enables all transactions to be cashless or without physical cards .”
The resort ’ s approach to guest experience technology focuses on practical solutions that address specific operational challenges while
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