HOIANA RESORT & GOLF
enhancing service delivery . “ For the future , we definitely need to be more creative ,” says Ching . “ We cannot rely solely on traditional methods . For the new generation of guests , we need to keep studying what works best while maintaining our service standards .”
2,400 +
employees managed through
Building local IT excellence The resort ’ s technology team consists primarily of local Vietnamese professionals , reflecting a strategic decision to develop domestic talent rather than rely on international recruitment . This approach differs from common practice in the Asian hospitality sector , where properties often recruit expatriate technology specialists for senior roles .
“ After joining Hoiana , I prioritised hiring local talent over bringing in expatriates from overseas ,” Ching explains . We kept the original teams because they demonstrate strong loyalty to IT . The resort business requires specialised knowledge , so I share my experience with the teams to provide direction on how they can help the company .”
This strategy highlights the value of fostering a local workforce while appreciating the unique dynamics of Vietnam ’ s hospitality sector . “ Vietnamese talent brings an inherent understanding of the culture and community ,” recommends Ching . “ By prioritising local hiring , we create a team that is not only highly skilled but also aligned with our shared vision , enabling a flexible and seamless process to achieve our goals .” digital systems hoiana . com 17