Creating and maintaining sustainable communities is something Home Credit Vietnam, and Khang personally, takes very seriously.“ Our Home for Life initiative gives 0 % interest loans to disadvantaged women to empower them to take ownership of opportunities in life,” notes Khang.
“ This can massively help improve the standard of living for single mothers, and by offering 0 % interest, this could make a huge difference and enable them to, for example, buy another cow to help nourish their young families. So we must support them in this way and build sustainable communities.
“ Not everyone may be aware of it, it may not be called sustainability, but all of this is part of the journey towards sustainability, from the customer standpoint right through to our bottom line and our profits.
“ If you want to make sure the customers are returning, then you need to treat them sustainably. You need to be there for them for the 15 years we have been and the next 15 years too, because you are relied upon. That is more important than focusing your organisation purely on its profitability, for example.”
Home Credit Vietnam: Sustaining growth for the future Of course, the key to continued success for Home Credit Vietnam is continuing to reach more underserved customers sustainably. While the consumer finance institution has mastered sustainable offerings offline, in the future, the firm wants to up its“ sustainable digital finance” capabilities. homecredit. vn 17