For Khang, this is about“ onboarding a new generation of customers in the lending journey digitally”.
He adds:“ We believe it’ s so important to engage with Gen Z consumers, to really give them financial products that are easy for them to understand and improve their financial literacy.
“ To reach them, we need to push forward with our sustainable digital finance initiative, keeping our focus on customer-centricity as we engage with the next generation of lenders.”
What’ s more, while outlooks for the future may sound technical and futuristic, it’ s actually“ very simple,” as far as Khang is concerned.“ It’ s about doing things right by being customer-centric,” he notes.
“ We want to make sure our financial services are prioritising customer needs and continue to serve the overall well-being of our community. So in the future, it’ s all about continuing what we’ re doing offline and extending those capabilities online.
“ It’ s about adding more digital capabilities to what we offer and providing a seamless transition from our offline to online services over time. We want to have the best of both worlds, in-person and digital, as we gradually move into the online age. We’ re working for today while addressing the needs of tomorrow.”
18 homecredit. vn