KUEHNE + NAGEL
“ I would say we are only as good as our partners, simple as that”
Andreas Nyman, SVP Global Head of Aerospace Air Logistics, Kuehne + Nagel
AOG: 15-minute solutions save fleets Nowhere are these principles tested more harshly than in Aircraft on Ground( AOG). This refers to scenarios where an aircraft is unable to fly due to technical issues, creating immediate operational and financial pressure. Airlines, OEMs and MROs depend on logistics providers to restore movement as quickly and safely as possible.
Kuehne + Nagel provides 24 / 7 / 365 AOG support, coordinating urgent collection, customs clearance and delivery of critical parts worldwide. Solutions include expedited air freight, on-board couriers and air charter options, supported by controltower visibility that tracks every movement.
For Andreas, the core challenge in AOG logistics is not transport itself but information flow.
“ I think, overall as an industry, we spend most of our time chasing information,” he says.“ There’ s a big challenge about communicating information these days: time zones, different ways of working.”
His response focuses on removing friction before it appears.
“ So what we have done to minimise the downtime is simply just make data available upfront.” This leads to a redefinition of service levels.
“ Two years ago, we redefined our product so that we can go to market in 15 minutes with a solution and you should have that again within 15 minutes.”
Meeting that expectation requires systems that operate ahead of human intervention.
“ To be able to do that, you need to get the information without human interaction.”
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