KUEHNE + NAGEL
Global AOG teams now access live carrier capacity, station capabilities and local rates through a shared system. Customers receive multiple options immediately, enabling faster operational decisions.
“ That prompt communication makes a big difference for most customers to make that decision and plan their actions on the other end.”
How data conquers engine complexity Applying this logic to engines introduces a different level of complexity. Engines vary by aircraft type, size and configuration and cannot be standardised in the same way as smaller components.
“ We thought, let’ s just replicate the same process,” Andreas says.“ It’ s a lot more complex to be honest.”
The solution lies in structured data – meaning teams build a comprehensive database mapping engine types to aircraft compatibility and carrier capacity.
“ Instead of having every individual user … we just made sure that the system gives it to us upfront.”
While validation calls remain necessary, teams provide informed recommendations within minutes. The same logic extends to other oversized items by breaking data down to dimensional inputs.
“ You just type in your dimensions and then the system will allocate the right aircraft type for you,” Andreas explains. For him, data sits at the centre of everything.“ I would say besides the people, the most important thing is data.”
14 kuehne-nagel. com