NEO TANGENT
transformation involved changing the mindset and the ways of working , hence bringing about a monumental shift in the way we think , act and achieve .
“ When preparing to serve the market , it ’ s essential to consider several key factors : the technology at your disposal , the type of process documentation you utilise and the capability development for your team . By aligning these elements , you ’ ll ensure a well-rounded approach that meets market demands effectively – because the market may not be as humble as our internal stakeholders .
“ Our teams were fully prepared to embark on this journey and , thanks to their efforts , the organisation has undergone a remarkable transformation rapidly . Our transformation has certainly not just been in name – it has been embedded into our DNA .”
Catering to the middle office What truly distinguishes Neo Tangent in the industry is its focus on middle office operations .
“ In our industry , most organisations are catering to back-office activities ,” Yash explains . “ However , only a select few organisations effectively manage the middle office , which encompasses the entire process from sourcing to delivery .”
The middle office , as Yash describes it , is at the heart of any business , encompassing planning , sourcing , manufacturing and fulfilment .
Traditionally , such activities have been handled internally by enterprises , with minimal or fragmented involvement from third-party experts .
“The pandemic changed the whole game ; now , we think about middle-office activities totally differently ”
YASH CHAUHAN GLOBAL HEAD , NEO TANGENT
However , the COVID-19 pandemic has dramatically changed this landscape .
“ Before COVID , there existed a notion of ‘ this is our business and nobody else can do it ’,” Yash continues . “ The pandemic has reshaped the landscape entirely ; our perspective on middle-office activities has shifted dramatically , creating a greater need for expert involvement . Nowadays , businesses cannot navigate these complexities alone .”
He adds : “ There are huge cost pressures and a need for visibility , resilience and instant agility . Employees in the middle office should be able to focus on their product , rather than worrying about logistical challenges pertaining to transportation , customs issues or regulatory pressures .
“ I ’ m really proud to say Neo Tangent has been doing this for the last 20 years for its customers , but we ’ re expanding to the whole world and to five or six different industry segments .”
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