NTT BRITTANY MILLER Report August 2023 | Page 17

NTT
Network Operations Center tech working in Ashburn data centre
organisation and contribute to the industry ’ s growth as a whole .
Outcomes of implementing the right teams Since implementing the right teams throughout the organisation , NTT has experienced significant changes . One notable improvement has been a reduction in attrition , which had been high in the industry in recent years .
“ The work being done at NTT , and the opportunity to contribute to building a new organisation with a strong foundation has generated a lot of excitement among our employees ,” she says . “ They appreciate the autonomy to create and improve processes , rather than following outdated methods that have been in place for many years . This sense of empowerment and continuous improvement is truly motivating for the team members .”
Miller points out that effective communication has also played a crucial role in retaining the team and fostering a positive work environment . She highlights the importance of consistently communicating the organisation ’ s vision and any changes that are coming .
“ In fact , leaders should overcommunicate to ensure that everyone is aligned and understands the ‘ why ’ behind decisions and initiatives . Transparency in communication not only keeps employees motivated , but also fosters an environment of trust ,” she says .
Expressing gratitude and acknowledging employees ’ achievements is another significant factor in building a truly successful team .
“ It ’ s actually very simple to say ‘ thank you ’ when someone does something awesome ,” she says . “ But it goes a long , long way .
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