OSF HEALTHCARE SYSTEM
the patient has received since they arrived at our premises .”
This helps the team at OSF see patterns and gain insights about who is at risk , for example , of hospital readmissions , based on their health history and their choices .
“ These data points help us : classify the problems ; match expertise with clinical availability ; plan diagnostics and therapy for the patients ; and also provide support for our clinicians at the point of care ,” Foulger explains . “ The fact that we ’ ve built this data over time also helps us understand how we can personalise care for our patients and provide assistance . We ’ ve also built a number of algorithms that help us with risk identification .”
Telehealth and patient engagement OSF OnCall , the system ’ s digital health arm , offers telehealth and digital tools that support patient engagement to promote better individual and community health . In rural communities , where it is challenging to hire and keep specialists , OSF OnCall offers remote monitoring for ICUs and telehospitalists .
“ We have a hospital-at-home programme , it ’ s a digital hospital . We also have a chat bot that was developed early during COVID-19 for care , which is used to help triage patients . The patients who are digitally savvy can use it to direct them to the point of care ,” says Foulger .
OSF also has a nurse hotline that serves a similar purpose .
OSF leverages technology that gives the healthcare organisation the opportunity to connect with patients through educational microsites , text alerts and two-way text messages as well as phone calls for appointments and screening reminders . Data identifies patients who have missed
“ I ’ m excited to be part of a team that is enabling models to benefit our patients and providers ”
ROOPA FOULGER VICE PRESIDENT OF DIGITAL INNOVATION DEVELOPMENT FOR OSF HEALTHCARE , OSF HEALTHCARE
12 osfhealthcare . org