RIMINI STREET
VMware, this message of empowerment is resonating. Many of these see the company as a trusted partner rather than just another supplier. The consultative approach Rimini Street takes is a key differentiator.
“ We are taking the consultative approach,” Kevin shares.“ We’ re not saying we’ re the good guys and they’ re the bad guys. What we’ re actually saying is, look, we are another option that provides a better service at a much lower cost.”
Rimini Street’ s service proposition is underpinned by robust operational commitments. The company offers
24 / 7 / 365 support, with service-level agreements guaranteeing a 10-minute response time for critical issues. Engineers with decades of experience provide support for up to 15 years on software releases that vendors no longer maintain, even when those systems have been heavily customised.
For Kevin, trust is the foundation of Rimini Street’ s client relationships. This helps ensure the building of trust with its enterprise clients, particularly at a time when customer needs are changing more than ever.
“ These relationships, like any, are like a marriage,” Kevin says.“ We build our trust
10 riministreet. com