“ Covering the breadth of the organisation is what I like . It ’ s a challenge I relish and it ’ s why I ’ m in the job , to help align up to 20,000 employees with one aim ”
JASMEET NARANG CHIEF TRANSFORMATION OFFICER & FINANCIAL CRIME DIRECTOR , SANTANDER UK
Santander UK : Leading a digital transformation journey Santander UK has been on a remarkable digital transformation journey over the past few years , and Narang has been leading the charge .
But it isn ’ t just him ; hundreds of Santander employees have been working together in a concerted effort to achieve the bank ’ s transformative aims . The journey has brought together more than 300 initiatives to improve the digital experience for Santander ’ s customers .
Transformation has touched all areas of the bank , from simplifying the customer journey to building new data capabilities , and from streamlining strategic partnerships to re-engineering initiatives .
“ I think we ’ ve achieved the biggest transformation of any bank in the UK over the last few years ,” says Narang .
As far as he is concerned , the transformation journey Santander UK and the wider group have been on so far has merely laid the groundwork for the bank ’ s future growth and success .
“ These are just the building blocks ,” adds Narang . “ Now we can build a skyscraper on top of it from a growth point of view .” santander . co . uk 11