SANTANDER UK
WATCH
NOW organisation , bringing them together towards that one common goal and laying the groundwork for how to achieve that .”
Indeed , over the past three to four years , this is what Narang has helped Santander UK to achieve through the successful implementation of digital transformation across the organisation .
Understandably , Narang reveals this is his proudest achievement at Santander UK .
“ We ’ ve completed the single largest transformation from a banking point of view and dramatically optimised the cost-income ratio for the bank ,” he adds .
“ Some years back , we used to be close to the bottom quartile , and today we ’ re very much in the top quartile .
“ That ’ s a direct result of the transformation programme that we ’ ve been through over the last few years .”
10 santander . co . uk