Arming Financial Firms with the Tools to Innovate and Transform
Arming Financial Firms with the Tools to Innovate and Transform
Coforge , the leading digital services and solutions provider , is ensuring financial institutions can balance cost optimisation with digital transformation
Coforge started as a training company almost 40 years ago , arming people with the skills to succeed in technology .
Today , the organisation is one of the world ’ s fastest-growing digital services and solutions providers , delivering real-world business impact to clients .
However , those roots in training still serve Coforge well when it comes to talent acquisition , development and retention , as Gautam Samanta , Global Head of Banking and Financial Services ( BFS ), explains .
“ Coforge has one of the lowest attrition rates in the industry ,” says Gautam .
“ There is a huge focus on upskilling , our employee wellbeing policies are some of the best in the industry and we encourage people to give back to society . With this combination , we have a highly-motivated workforce .”
DELIVERING COMPELLING VALUE
As his title indicates , Gautam oversees the BFS unit , Coforge ’ s largest vertical .
Financial institutions are , of course , under huge pressure to balance cost optimisation with the need to stay competitive , while also considering the everchanging regulatory landscape and an increasing cybersecurity threat .
Coforge ’ s focus , therefore , has been to use newer capabilities like automation to improve cost efficiency for banks , while also assisting with core modernisation .
“ The BFS unit is a full spectrum service covering both technology and operations , while enabling newer technologies and offering contextual solutions ,” Gautam continues . “ We ’ ve started focusing on the core sub-verticals beyond just BFS , so we ’ re able to deliver compelling value .”
CONSTANT INNOVATION
Gautam reveals the BFS unit has shown exceptional growth thanks to its ability to drive efficiency and boost customer loyalty .
Recent engagements have seen Coforge work alongside major industry players to build new products and platforms , and transform customer experience .
This included helping a large UK bank to transform its financial crime platform and delivering a next-generation payment platform for a large global bank .
“ Things like this help financial institutions get value in a timely manner and help us to increase the stickiness we see with our customers ,” Gautam goes on .“ We ’ re constantly innovating and embracing emerging technologies like generative AI so that we can keep delivering the value our customers expect .”