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Third, they invest in governance and change management from day one.
“ Start small, scale fast,” he says.“ Organisations that succeed don’ t wait for perfection. Pick a business critical use case, prove the value and then scale responsibly.”
This is practical advice to complete business reinvention through AI.
What’ s becoming clear is that success correlates more with organisational readiness than technical sophistication.
The companies winning with AI typically have mature data governance, clear process documentation and leadership committed to proper change management.
ServiceNow’ s key to measurable AI success One of the things that makes ServiceNow different is that customer success is built directly into the platform. It shows up in three ways:
• In-product success – customers get the Impact Store App right inside the platform they’ re already working in.
• Guidance, accelerators and insights are all at their fingertips, in context, without having to leave the workflow.
• AI Agents and Automation – customers can immediately tap into the platform’ s native AI and automation capabilities.
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