SERVICENOW
This means faster troubleshooting, smarter recommendations and automated actions that reduce effort and speed delivery.
And together, these drive faster time to value – customers adopt innovation more quickly, realise outcomes sooner and continuously improve on the Now Platform.
Additionally, ServiceNow’ s partner ecosystem has grown substantially, showing in turn the company’ s success and the complexity of enterprise AI deployment.
One notable partnership is with Fujitsu, the Japanese technology services leader.
Together, the companies have created a joint offering positioning Fujitsu Customer Advisory and Support Excellence( CASE) alongside ServiceNow IMPACT.
With this partnership, IMPACT delivers AI-driven customer success products providing insights, guidance and value acceleration – while CASE provides Fujitsu’ s expert advisory and implementation services, combining the two separate offerings to maximise customer value.
Damien has a personal connection here, having spent eight years at Fujitsu before joining ServiceNow.
Here’ s where Damien’ s practical solutions break through again – as ServiceNow measures AI success using the same metrics it would use for any technology implementation: reduced costs, increased productivity, faster time to value, improved employee and customer experiences.
14 servicenow. com