SERVICENOW
ServiceNow’ s AI agents save roughly
400,000
labour hours annually by automating tasks such as IT support, HR and customer service – boosting global workforce productivity by about
20 %
“ AI success is measured the same way as any technology success,” he says.
“ It’ s measured in outcomes. Measuring success doesn’ t change whether you’ re using AI or any other technology software.”
No fancy new KPIs, no mysterious AI-specific metrics, just results.
ServiceNow’ s CEO Bill McDermott frames this in terms of trust, which is calls“ the ultimate human currency.”
Proving Bill’ s point, Damien says:“ I’ m not really a deep-dive techie, I’ m not an engineer, I don’ t come from an engineering background – but my mix of platform and product knowledge and customer engagement has really sort of shaped my path into customer excellence group and that’ s where we scale our success globally.”
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