expertise, customers can prototype solutions quickly and ef fectively, addressing real-world challenges without long procurement cycles.
A New Model for Co-Innovation:
The partnership delivers measurable business outcomes. In Australia, a client that initially sought to retire ServiceNow ended up placing it at the centre of their digital transformation.
Fujitsu helped the client unlock 100,000 hours of productivity and realise US $ 5.1 million in additional ROI through CASE. Across the CASE portfolio, clients report an average realised value of 791 %, validated by sponsors and stakeholders.
Looking Ahead: AI and Outcome-Based Innovation:
Across the CASE portfolio, clients report an average realised value of 791 %.
“ We are at such an exciting time – this is akin to when the internet was first invented. The rise of generative AI, and now agentic AI, is enabling us to embed autonomous problem solvers across organisations. There’ s nothing else like it in the market, and the value it delivers goes right to the heart of enterprise transformation.”
With CASE and its deep integration with ServiceNow, Fujitsu is helping organisations turn AI ambition into measurable impact – redefining what’ s possible in enterprise transformation.
Fujitsu and ServiceNow are driving next-generation automation, embedded responsible AI, and sustainable digital solutions across complex enterprise environments. Ian White sees a new era of outcome-focused, industry-specific innovation powered by agentic AI.
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