Over the past year, joint customers have realised an average 791 % return on investment through the combined power of Fujitsu’ s expertise and the ServiceNow platform.

Building on many years of collaboration, the partnership is centred on three core components:

1. Fujitsu as‘ Customer Zero,’ demonstrating the transformative power of ServiceNow in its own digital operations.

2. The Fujitsu-ServiceNow Innovation Center at Kawasaki, Japan – a hub for co-innovation and rapid prototyping.

3. Integration of CASE( Customer Advisory and Support Excellence) with ServiceNow’ s Impact solution within their Customer Excellence Group( CEG) – helping customers unlock maximum platform value.

Driving AI-led Transformation:

Ian White, Global Head of CASE & Managed Services at Fujitsu, explains how the partnership addresses a fundamental challenge facing enterprises looking to maximise the potential of the Now Platform ® and start leveraging more AI capability, especially Agentic AI, within their existing operations.

“ The really exciting thing that we’ re doing with our customers and the ServiceNow platform around AI at the moment is we’ re helping them innovate where they are,” explains Ian.“ Our partnership with ServiceNow combines their Customer Excellence Group’ s Impact solution, our CASE practice, and the customer with one shared goal – to maximise the value of the Now Platform ®.”

By blending ServiceNow’ s platform capabilities with Fujitsu’ s extensive problem-solving and industry-wide