CITY OF MESA“ WE ARE USING THIS TECHNOLOGY TO BE MORE PROACTIVE, PREVENT SURPRISES AND ENCOURAGE CITIZENS TO SAVE ENERGY”
Paul Poledna Assistant CIO City of Mesa
The city launched its intelligent virtual assistant on its website to streamline citizen communication and provide 24 / 7 support.
“ The Mesan chatbot is how the majority of residents deal with the city,” Scott says.
“ Its implementation has been a success and we’ ve had very positive feedback from the residents being able to find out information quickly.
“ It brings the exact information you need and if it can’ t, it will connect you to a live person here in the city to help.”
The Mesan chatbot experience earned the city a Smart 20 Award from the Smart Cities Connect Conference & Expo for the most innovative and influential global smart cities projects.
mesaaz. gov 9