THRYV
Thryv ’ s AI initiatives aren ’ t limited to external operations . The company has also developed an internal chatbot integrated with tools like SharePoint and Confluence .
This chatbot has not only enhanced employee productivity and knowledge sharing but also helped clean up outdated information in the company ’ s systems .
“ It ’ s improved information accessibility ,” expands Jeremy . “ People process information differently . This provides another way to find what they need .”
The chatbot has also reduced calls to the IT help desk , as employees can now find answers to their questions more easily . Jeremy adds : “ We ’ re receiving fewer calls because staff can find solutions independently , which they prefer .”
Navigating global expansion with AI As Thryv expands internationally , it faces unique challenges in integrating critical business functions like HR , finance and billing across different markets . AI has played a crucial role in this integration process .
“ Our legal teams have used AI to summarise the different laws and regulations across countries ,” Jeremy explains , referring to the varying legal and privacy regulations they encounter .
The company has adopted a global standard for HR and finance , with exceptions made for countryspecific requirements . thryv . com 11