“ We hear that a lot where doctors are the highest paid data clerks , or that medical assistants aren ' t able to provide their full focus because they ' re always entering data or trying to find data .”
JOSHUA WILDA CHIEF DIGITAL INFORMATION OFFICER , UNIVERSITY OF MICHIGAN HEALTH-WEST
“ You can get caught in that wheel of innovation where you innovate just for innovation ' s sake ,” Wilda points out . “ Does it really make sense for the organisation and is it scalable ?”
“ We partner with the actual users of the systems in picking and choosing what ' s best for them . It has created a very good relationship in our organisation that they accept innovation because they ' re at that table .”
Together with Smart Source and Tavoca , University of Michigan Health-West worked to build a platform allowing improved communication with patients , through voice , text and email .
“ Tavoca was a perfect example of , in this day and age , how we communicate with patients when they ' re not within our four walls . It was right before COVID that we had a system that sent out reminder calls to patients about their appointments . But that ' s all it was : it was just one call and that was it .
“ We didn ' t have a good platform to understand where patients accept those calls , give patients the ability to cancel or reschedule or interact with the system ,”
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