UNIVERSITY OF MICHIGAN HEALTH-WEST
AI to be a future trend Already showing its benefits , the use of technology will only increase in future - from utilising artificial intelligence ( AI ) and machine learning to increased use of automation and the use of robot process automation ( RPA ).
“ One thing that we are really innovating here at University of Michigan Health-West is using voice , and ambient speech and conversational natural language speaking products and services to really drive care ,” Wilda explains .
“ We have a mindset that when all this technology fails , we rely on voice , we rely on calling , we rely on talking . How can we automate and how can we capture , through some of these ambient technologies , the use of voice to streamline our work and keep digital intimacy with our patients ?
“ One of those we ' re using is a product called DAX which is Documentation , Ambient Experience from Nuance . It allows us to have a conversation about healthcare : there are no longer computers in the way .
“ You use the computer to augment the education , but no longer is the provider sitting there typing . It actually captures that whole conversation , digitises it , understands what is relevant from a medical perspective , and then puts that in as the note for the provider . So the provider no longer has the cognitive burden of typing that all out . Now they can focus on
16 uofmhealthwest . org