University of Michigan Health West Profile Report November 2022 | Page 8

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AUTOMATED NOTIFICATIONS FOR ENHANCED PATIENT ENGAGEMENT

Providing a robust digital platform using SMS ( text ), voice and email , including foreign languages .
• Appointment Reminders
• Annual Recall & Wellness Reminders
• Covid Instructions / Virtual Wait Room
• Mass Messaging : Emergency Closings / Provider Absence
• Lab Results
• No-Show Follow Ups
• Satisfaction Surveys
• Staff-to-Patient 2 Way Texting
• Text Messaging Gateway Services
• Telehealth Messaging with Session Links
• CoPay Collections
• Balance Due Messaging with Payment Capabilities
COMING SOON
• Instant Backfill of Cancelled Appointments
• Re-scheduling of Bumped Appointments
• Backfilling Open Time Slots
• Moving Future Appointments Sooner
• Auto Scheduling of Recalls / Annuals
• Self-Scheduling Options
• Enhanced Disease Management
• Voice-Enabled Response Options
• Full Integration of STIR / SHAKEN
• API Integration for updating patient history with message history
LEARN
MORE For more information contact Linda Tweedie