UNIVERSITY OF MICHIGAN HEALTH-WEST
“ Implementing Tavoca and the different platforms that they ' re able to provide to us , we actually dropped our no-show rate by 5 % within the first three-to-five months of using that system .”
JOSHUA WILDA CHIEF DIGITAL INFORMATION OFFICER , UNIVERSITY OF MICHIGAN HEALTH-WEST
crucial to a healthy relationship between provider - the organisation - and the patient .
“ We actually have a strong mission and guiding principles in our IT group ,” he says . “ We have five pillars of strategy for this organisation . One of them is to be leaders in digital health , meaning that we want to use technology to bridge the gap with patients when they ' re not able to be here in our four walls .
“ When they ' re in new care settings , like at home , long-term care facilities , even on vacation , how are we using technologies to still embrace our culture , to still bridge that gap between patient and provider ?”
“ One guiding principle that ' s near and dear to our hearts is the word techquity , and how our technologies now increase capacity and access to healthcare in all demographics of patients .”
As Wilda explains , technology can enable the automation or streamlining of workflows , allowing healthcare staff to focus on their roles , to provide the highest quality to our patients , rather than on administrative tasks such as data entry .
“ Doctors are the highest paid data clerks , Medical assistants can ' t have their entire
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