“ It’ s everyone’ s job to make sure each guest, vendor and business partner enjoys themselves and feels well taken care of.”
A human-centred digital pivot As the USTA navigates the complexities of the modern sports landscape, Henry is focused on redefining the intersection of human capital and technology. Rather than viewing automation as a threat to the workforce, Henry views it as a strategic tool to refine precision and employee satisfaction. This“ digital and data-first pivot” is less about replacing roles and more about utilising data to make the massive scale of the US Open manageable
It’ s everyone’ s job to make sure each guest, vendor and business partner enjoys themselves and feels well taken care of
Henry Lescaille Chief People & Culture Officer USTA usta. com 7