VIRGIN MEDIA IRELAND best operational experience is all beneficial to our customers .”
Another way the company prioritises its customers is through empowering its staff and internal processes to continue along that transformation path .
“ One of the first things we did on our journey was to understand the ways of working . So one of the first elements of upskilling was : How are we working together and how are we aligned ?” John notes . “ Our teams had to really understand how to work within that structure using the Scaled Agile
“ SAFe ” delivery model . We needed a lot more product owners for instance . We needed release train engineers , which would be your traditional technical programme managers .
“ We required our team to be upskilled in these new ways of working and some people have earned great careers out of that upskilling journey .”
Likewise , on the technical side , Virgin Media Ireland has adopted numerous new platforms that it feels is the right blend between buy and build . virginmedia . ie 11