VIRGIN MEDIA IRELAND
Prioritising the customer Currently , Virgin Media Ireland ’ s project is in its third phase , which looks at simplicity and agility around its billing systems and mobile platforms . John says this part of the process is to “ finish off that end-to-end digital-first strategy ”.
He adds : “ We have a traditional billing platform and traditional customer order management platform that sits underneath our digital systems . This is the beating heart of how a lot of telcos operate with their customers and how we sell to our customers and how we make sure that we monetise those services .
“ We ’ re now replacing that platform , but it ’ s a good evolution from the previous phases where we are replacing the main order management and billing
“ We want to continually evolve the best digital experiences for our customers to support our fantastic products ”
JOHN WALSH DIRECTOR OF TECHNOLOGY TRANSFORMATION , VIRGIN MEDIA IRELAND platform underneath the really strong digital services that we ’ ve built in the previous phase .”
For John , the customer is everything , as he explains that Virgin Media Ireland ’ s three-phase digital transformation project seeks to provide an overall better experience for the customer .
“ If our customers are happy , if our customer services perform as they should , then we win all around ,” he says . “ The customer was at the forefront in the first phase . Providing simplicity and the ability for us to provide the