VIRGIN MEDIA O2
VMO2 ’ s pursuit of fully automated network operations Following the successes with automation across the business , VMO2 is heavily investing in this application approach – something Julian has billed as one of his top priorities of the next 12 to 18 months .
This involves VMO2 teams developing new skills to ensure they are equipped to handle the technology and ensure it brings about the desired benefits .
VMO2 is using technology to ensure many issues are resolved without human intervention .
“ Another real key element for us is the amount of automation ,” Julian continues . “ We can achieve a lot more without having to give it to a field engineer , for example , meaning it won ’ t take as long to fix .
“ There is also a benefit from an environmental and sustainability perspective , because every time a truck goes out – even if it ’ s an EV – there ’ s still an environmental impact . We are working hard to reduce any tickets going out to field engineers so we can action work remotely .”
Partnerships enrich VMO2 ’ s technological innovation Trusted partners are key to Julian and add value to the work conducted by him and his teams that benefit both the wider business and its customers as a result . To Julian , organisations such as Accenture are not there to provide an additional service , but are long standing partners that enhance and enrich VMO2 ’ s operation .
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