VIRGIN MEDIA O2
“ Our partners have to add value , show they care about our customers and bring their own ideas to the table from different market experiences ,” Julian shares . “ This is where partners like Accenture really bring those qualities to us as partnerships .”
By working with Accenture , VMO2 has access to feedback on the quality of its operations and can leverage its industry expertise . For Julian personally , he feels Accenture helps hold VMO2 accountable and encourages its continued progress . “ As much as we would love to do everything ourselves , we don ’ t have the ability to stop what we ’ re doing to really focus on something because we ’ re busy all the time ,” Julian says . “ The speed to get things done from partnerships is the key here as well as clarity on what the outputs will look like . Partners like Accenture will detail what they ’ re going to do and how they ’ re going to do it and the results we can expect to see .”
An exciting time for telecoms It ’ s these partnerships that Julian and VMO2 will hang onto tightly as it forges ahead .
“ Telecoms is going to be exciting for the foreseeable future ,” Julain says . “ With that being said , for the next 18 months we ’ re going to hone in on our customer focus . This is going to be the differentiator that makes us stand out .
“ You can provide a great network and you can tell people how good it is , but they ’ re the ones that need to advocate it for you . As always , our focus is going to absolutely be on the customer .”
“ I ’ M REALLY PROUD OF WHAT HAS BEEN ACHIEVED IN THE LAST THREE YEARS , IT ’ S BEEN AN AMAZING JOURNEY ”
JULIAN DAVIDGE DIRECTOR OF TECHNOLOGY SERVICE AND OPERATIONS , VIRGIN MEDIA O2
14 virginmediao2 . co . uk