This sits alongside VMO2 ’ s ongoing significant transformation to ensure it is best equipped for the future . Although he admits there is still a long way to go to truly converge and simplify VMO2 ’ s services , Julian is positive that the technology division ’ s work is being balanced with the continuing development of its service reliability .
Another future focus continues on from VMO2 ’ s work in predicting and preventing culture across its wider ecosystem . This involves taking the culture from both
Virgin Media and O2 when they operated as separate entities and uniting the best practices moving forward .
“ There ’ s always more to do ,” Julian concludes . “ Our focus now is on how we continue our transformation journey .
“ To make sure that our customers really see us as a differentiator , automation , pattern recognition and AI are going to play a massive part in our operations .” virginmediao2 . co . uk 15