FLYWIRE

Flywire went public in

But for Flywire, strategic partnerships extend beyond banking relationships. When it comes to product development, Flywire identifies client organisations to serve as co-developers and early adopters. These beta partners provide essential input throughout the design process.

Thérèse says:“ The transparency and feedback in both directions has paid dividends in managing client expectations, launching products successfully and expediting issue resolution.”

Reframing challenges as opportunities Flywire’ s operational philosophy centres on reframing difficulties as opportunities rather than problems.

Thérèse says that, in payment operations, something goes wrong every day. Rather than viewing each issue as a crisis, the focus is shifted to ensure a swift resolution.

“ I never think of anything as a challenge,” she says.“ No matter what happens, there’ s an opportunity there. There’ s an opportunity to exceed client expectations, deliver extra value, learn something. As we know something will go wrong every day, you can’ t see everything as a challenge.

“ Some of the really important lessons I’ ve learned along the way involve doing whatever you can to keep your problems flywire. com